Contact Our Support

Get Fast & Competent Assistance

Are you an existing customer and need help? Contact us using the contact form on this page. You may also reach out directly to your dedicated engineer at Ongoing. For urgent matters, please call for immediate assistance. 

Phone: +46 (0)31 – 709 30 70 
Email: contact@ongoingwarehouse.com. 

If you are customer of a logistics provider (3PL) using Ongoing WMS, you should first contact your 3PL. 

Support opening times
Mon-Fri 08:00-11:30 and 12:30-17:00 CET*
Mon-Thu 17:00-21:00 CET (extended support)**

Black Week 2026 extended support (by phone)**
Fri 27 Nov 17:00-21:00 CET
Sat-Sun 28-29 Nov 08:00-17:00 CET

* Closed on Swedish public holidays.
** Closed on Swedish public holidays and special occasions. Double hourly rate applies.