NTG Logistics AB and Ongoing WMS: Pioneering Customizable Solutions in 3PL Distribution

NTG Logistics AB, part of the leading transporter group NTG | Nordic Transport Group A/S headquartered in Denmark, has carved a niche in 3PL distribution and forwarding. Part of their success is their strategic partnership with Ongoing, the WMS used to streamline NTG Logistic AB's operations and offer customizable solutions to their clients. Skipper Jørgensen, the IT Manager at NTG Logistics AB, sheds light on this collaboration and its impact on their operations.

Tailored Solutions for Complex Needs

Jørgensen articulates the journey that led NTG Logistics AB to choose Ongoing WMS, highlighting the versatility and growth potential it offered. "Over the years, we have worked in many different systems as we often started new collaborations with customers by working directly in their own systems." This approach, while flexible, did not provide a sustainable solution. Their experience with their client's various Warehouse Management Systems eventually led them to Ongoing WMS. Jørgensen emphasizes, "Although we got to test out numerous system solutions, we never really found 'the one'. Then, Ongoing offered what we needed and we saw opportunities to grow in Ongoing WMS without incurring spiraling costs." The system's adaptability and the potential for deviation from standard routines on goods owner (customer) level were significant factors in their choice.

Centralizing Operations with Ongoing WMS

Describing the integration of Ongoing WMS into NTG Logistics AB's workflow, Jørgensen notes its central role. "At our company, Ongoing is used as the central engine in our operations." He explains that the system is seamlessly integrated with both their Enterprise Resource Planning (ERP) and Transport Administration (TA) systems to minimize manual interventions. This integration is not just about efficiency but also about providing comprehensive solutions, as Jørgensen points out: "All invoices related to warehousing and handling are created in Ongoing WMS. Furthermore, the connection to our TA system allows our customers, the goods owners, to easily access relevant shipping data at the order level if desired."

Adaptability and Efficiency: The Core Advantages

Jørgensen is particularly vocal about the advantages of Ongoing WMS. The system's adaptability is a standout feature, especially given NTG Logistics AB's diverse customer base across various industries. He states, "Over the years, we have encountered many requirements, wishes, and ideas that we previously had to decline, but with Ongoing WMS, we now actually have a fair chance of offering these to our customers. We can make significant changes in the system that only affect one goods owner." He also emphasizes how pleased they are with the simple interface and short onboarding time for administration, customers, and warehouse staff. "It's easy to recognize and navigate the system, which in turn increases overall efficiency and reduces our lead times."

Exemplary Collaboration and Support

Speaking on the collaboration with Ongoing's customer representatives, Jørgensen expresses high satisfaction and how it has exceeded all expectations. The support and responsiveness from Jakob Nilsson and Frida Eriksson, both experienced software engineers, have been noteworthy, especially when dealing with urgent needs. "In 9 out of 10 cases, we have a solution or an action plan on the table before the day is over," he remarks, underlining the efficiency and effectiveness of their work together. He also elaborates on how their personal representatives at Ongoing have been able to find technical solutions. "No matter what kind of silly ideas I've had, with their help, I have managed to reach my goals, even if the lead time has been extremely short sometimes."

Frida Eriksson also shares her satisfaction with the smooth collaboration: "The collaboration has been effective right from the start. The communication with NTG Logistics AB's representatives is clear and well-structured, which greatly simplifies my role as a customer-responsible software engineer. We have jointly developed the system, adding various features that make their daily work more efficient and easier, which is gratifying to witness. Moreover, they are exceptionally pleasant to interact with."

Looking Ahead

The strategic decision to integrate Ongoing WMS into NTG Logistics AB’s operations underlines the importance of adaptability and customer-centric solutions in the logistics industry. As Skipper Jørgensen's insights reveal, this collaboration has not only streamlined NTG Logistics AB's operations but has also set a new benchmark in warehouse management and customer service within the 3PL sector.