Partnership between Ongoing Warehouse and yayloh return management platform

yayloh is a Stockholm based startup that has developed a return management software that helps retailers streamline operations by automating return processes as well as reducing returns. Together with the market leading warehouse management system Ongoing WMS, the return management software’s full potential is taken into the warehouse operations for an automated order and return management.     

One of yayloh’s customer is Sweden’s well-known brand, Eytys, which uses Centra to run their online store and Ongoing WMS as warehouse management system at their 3PL. The three software services are seamlessly integrated which allows Eytys’ customer support team and warehouse to have a better overview and processing of the brand’s returns. 

As the warehouse team is informed in advance about all return information, including reason for returns, it allows them to be ready for incoming parcels and prepare to ship out an exchange if needed, making the return process much more effective. Also, as the platform updates in real-time, communication between warehouse and customer support is facilitated. Eytys customer service team can more easily track return status as well as logistics issues and take proactive steps to engage with a disappointed customer. 

On a recent sit down with Eytys eCommerce manager, Louise Reznik, she commented that "yayloh has been the one missing link to understanding the whole flow - from when a customer buys a product to when they choose to return it."

With the international growth of the clothing brand and the added complexity it brings to managing logistics, it became evident to the Eytys team that they needed a return management platform to serve as a link between its customers, its team and the warehouse. 

In parallel to what happens behind the scenes, with yayloh, Eytys can delight its customers with a digital and fully branded post-purchase experience that keeps them updated on their return in real-time through a return tracking page.

The combination of yayloh return management software, Centra and Ongoing WMS has helped Eytys improve operational efficiency, specifically for the warehouse and customer support team. On top of that, it has helped cut unnecessary costs, be more environmentally conscious and increase customer satisfaction and conversion.