Company: Shipaway
Business: 3PL
Why did you choose Ongoing? "Ongoing WMS was our primary choice due to its widespread use in Europe, ensuring seamless integration with all European courier systems. Furthermore, the pricing structure was very attractive, allowing us to begin using the product for a minimum of 250Eur per month. A number of other products we reviewed started at 2k+ Eur per month."
How Ongoing WMS is used: "Ongoing WMS is our primary software, which provides daily oversight of all warehouse operations. Store integrations maintain a seamless data flow between customer stores and our WMS."
Key benefits: "Ongoing's strong establishment within the European market is its key advantage."
Collaboration with Ongoing: "The Ongoing tech support is very responsive, typically resolving most requests within the same day or a maximum of two days."
Onboarding experience: "Considering WMS systems for the first time felt overwhelming due to the sheer volume of information. However, the Ongoing team's patience in answering our numerous questions and providing helpful demos ultimately convinced us that this product was the right solution for our business."
Integrations: "Primarily MultiParcels for sending all of our orders to courier systems. On top of that we use a number of store integrations such as Shopify and WooCommerce."