🇮🇹 Fulfilment4Italy: "We have a direct dial number for support and customization."

Company: Fulfilment4Italy, Italy

Business: 3PL

Why Ongoing WMS?: "We started fulfilling some orders for Norwegian clients and quickly realized we needed a robust warehouse management system when we moved to a bigger warehouse. We investigated various options but found many were too focused on traditional logistics or were not adaptable to our e-commerce needs as those clients make up 99% of our customer base. Our requirements were quite specific, including the ability to handle same-day and next-day fulfillment efficiently. Ongoing stood out with its open API and pre-built integrations with ecommerce platforms like Shopify, Adobe Commerce, PrestaShop, and WooCommerce. This flexibility allowed us to onboard new customers quickly and manage their orders efficiently, making Ongoing WMS a perfect fit for our operations.”

How Ongoing WMS is Used: "We use Ongoing as the warehouse management system for all customers in our daily operations." With its high degree of customization possibilities, we can have different logistics flows for different customers. We often use different scanning flows for different customers, including unique scanning and order processing protocols. Additionally, with Ongoing's invoicing functionality, we can set up pricing structures and ensure accurate billing for our services."

Key Advantages/Benefits: "Apart from the many ready-made integrations, the open API is great. The possibility of taking control of your orders and all the flows via API is important. We have been able to personalize our way of working. I do not think we have ever run into something where our software engineer at Ongoing has stopped us and told us something is not possible – there is always a way to develop or set up new functionalities, whether it is a big development or a minor one.  

As already mentioned, the ready-made integrations are great, especially with Shopify. Shopify has grown significantly over the past years. When we chose Ongoing, our primary focus was on enhancing our fulfillment capabilities. With Ongoing's support, we managed to streamline our operations, allowing us to offer faster fulfillment times. This efficiency has been a significant selling point for us, helping us grow our client base and increase order volumes significantly."

Collaboration with Ongoing: "Our collaboration with Ongoing has been excellent. Whenever we have faced challenges or needed custom solutions, the support team, including Edward and Frida, have been responsive and helpful. Their assistance has enabled us to maintain a high level of service for our clients, even during peak periods. We have a direct dial number for support and customization, which is crucial for our dynamic and growing business.”

Additional Comments: "We have achieved significant growth, doubling our order volumes year over year. Ongoing's system has been integral to our success, allowing us to maintain high efficiency and customer satisfaction. The ability to integrate seamlessly with various e-commerce platforms and carriers has been a game-changer for us."

Contact: Dagmar Sporck, CEO & Founder