Parcel Feeder is a third-party logistics (3PL) provider based in Brøndby, Denmark. They specialize in fulfillment solutions for B2C and D2C e-commerce brands, handling everything from warehousing and order fulfillment to shipping and returns. In addition, they support B2B logistics, crowdfunding campaigns, and the storage and distribution of marketing materials. Their focus is on automation, transparency, and delivering a seamless logistics experience for their customers.
Company: Parcel Feeder, Denmark
Industry: 3PL
Why did you choose Ongoing WMS? "We chose Ongoing WMS because it is built for 3PL-driven operations and offers the flexibility and scalability required to support growing e-commerce businesses. The strong API allowing us to make custom integrations for our customers not utilizing an off the shelf e-commerce platform supporting a high level of flexibility. Ongoing also has a high degree of configurability and a focus on automation of warehouse processes, which made it a natural fit for our 3PL operations. Additionally, Ongoing’s many ready-made integrations to client platforms made it an easy choice."
How Ongoing WMS is used: "Ongoing is used as an all-in-on solution for our warehousing services. It manages inventory, inbound and outbound flows, picking, and provides seamless off the shelve integrations for most of our customers e-commerce platforms. By centralizing our operations in a single system, we ensure consistent processes, transparency, and a high level of operational efficiency."
Key advantages/benefits: "Ongoing enables us to automate large parts of our daily operations and reduce manual handling significantly. This results in faster order processing, fewer errors, and improved scalability as customer volumes grow. The system allows us to onboard new customers quickly and tailor workflows to their specific needs. Overall, Ongoing has helped us operate more efficiently while maintaining a high service level for our customers."
Collaboration with Ongoing: "The collaboration with our dedicated software engineer, Tobias Gabrielii, has exceeded all expectations. We have been impressed not only by his deep technical expertise, but also by his strong understanding of operational workflows. This combination has enabled fast, effective solutions that deliver great value to our daily operations."
The onboarding process: "The onboarding process was overall smooth and met our expectations. As with any onboarding of a large and complex system, there were naturally a few bumps along the way and some adjustments required to the initial setup provided by Ongoing. These were handled through great communication and collaboration with our dedicated software engineer and we were able to get up and running within a reasonable timeframe from both an operational and technical perspective."
Integrations: "Currently we are using the following Ongoing developed integrations:
Shopify, Woocommerce, Webshipper, Prestashop and Economic. As well as some third-party and in-house custom integrations."
Contact person: Mathias Noe Clausen, Software Developer
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