🇫🇮 Plugo: "We can now onboard new customers in minutes instead of weeks or months"

Company: Plugo, part of Barona

Industry: 3PL

Why did you choose Ongoing WMS? "We needed to improve both the acquisition and onboarding processes for new customers. Long, costly, and custom-made integrations were no longer the solution in today’s fast-paced AI-driven world. Customers now demand plug-and-play solutions that are ready to use 
immediately. With its extensive integration ecosystem, combined with an overwhelming amount of 
features - especially designed for 3PL multi-customer environments - Ongoing stood out on 
its own. It is a true cloud-based WMS that simply works."

How Ongoing WMS is used: "We use Ongoing across all our logistics processes: Receiving, Pick & Pack, AutoStore, Returns, Storing, Shipping, and Billing. We primarily operate Ongoing on handheld devices, tablets, and PCs. We are extremely proud to have the first Ongoing–Swisslog AutoStore integration in place - so Ongoing powers Pick & Pack operations directly from Finland's largest AutoStore installation!"

Key advantages/benefits: "Hands down, the most important benefit for us was the ready-made integrations and features. We can now onboard new customers in minutes instead of weeks or months. This doesn’t just deliver massive cost and time savings—it gives us a real competitive 
advantage in the market. We were also able to completely stop constantly developing new features for our own WMS. Ongoing already had everything we had planned for our old system - and far more than we 
ever dreamed of having someday."

Collaboration with Ongoing: "We have worked closely with our assigned contact, Johannes Blomquist, from the very beginning. Saying that we have been pleased with working with Johannes - or indeed anyone  from Ongoing - would be a massive understatement. Whenever we’ve had questions, issues, or development ideas, Ongoing has always been  exceptionally responsive and helpful. They not only resolve our requests but often suggest better, smarter ways to achieve what we need. Most importantly, all of this has been handled in minutes or hours—not weeks or months. This level of speed and agility is something we’re still getting used to. No more long, costly development projects, endless sprints, or backlogs of tickets waiting to be addressed. Instead, we can now focus entirely on delivering the best possible service to our customers."

Integrations: "AutoStore, Shopify, WooCommerce, nShift, PowerBi. Using Ongoings Rest API for: Billing, Goods Owner, Dimensioning table"

Contact person: Mikael Wahren, Head of E-Commerce & Automation