Karl-Oskar and Ronny Streamline Integrations for our 10k+ Users

If you are a dedicated user newsletter subscriber, you are probably familiar with the extensive integration section featured in each edition. The people behind the hard work to keep our integrations up-to-date and running for our over 10.000 WMS users are Karl-Oskar Gunnarsson and Ronny Videkull. In April this year, they formed a new team that solely focuses on developing and improving our in-house built integrations: one of the cornerstones of Ongoings offering to users worldwide. “I had already been working with our integrations for almost two years when Karl-Oskar joined me in April this year. We are both customer-responsible software engineers at the core but are currently working with our internal integrations full-time,” Ronny explains.

Their combined background as software developers serves as a strong foundation for understanding the complexities involved in integration development and maintenance. Karl-Oskar explains their roles by saying, “We are responsible for developing new integrations and new features for our existing integrations. There is also a lot of troubleshooting. Essentially, it’s maintenance.” Ronny adds, “We focus mainly on our standard integrations, but there may also be customer-specific integrations that are specially developed according to the customer's needs. In these cases, the customer-responsible developer is mostly responsible for building and maintaining these integrations.”

One of the significant advantages of having a dedicated integration team is the speed and efficiency in resolving issues. Ronny explains, “We essentially become aware of almost all the errors that occur in our integrations, and those that occur repeatedly, we can either build a solution that handles the error so that it never occurs again, or we in our team can solve the error quickly because we have solved a similar problem before. This results in much faster resolutions for the customers.” Karl-Oskar adds, “We also avoid the risk of having our customer-responsible developers solving the same problem. If there is a problem with any of our standard integrations, more than one customer usually calls us to point out the error. This resulted in several developers troubleshooting in parallel with each other. With our team, troubleshooting and taking action become more efficient and time-saving.”