Company: Wepack AS
Business: 3PL
Why did you choose Ongoing WMS?: "Ongoing was the company that could offer us the best and most comprehensive solution. In addition, we have many tasks here that don’t fit into a standard WMS system, and we were promised that Ongoing could deliver those."
How is Ongoing WMS used: "We make extensive use of Ongoing’s features. Every item is scanned into the warehouse, and both the product’s barcode and the bin location are scanned during put‑away to ensure accurate registration. We rely on automatic order allocation for many customers and pick multiple orders at the same time. We also use the invoicing function to some extent and aim to roll it out for all our customers. Our customers benefit greatly from the reporting function and have set up a variety of automatic reports."
Key benefits: "Ongoing WMS has made our warehouse management much clearer and has saved us many work hours every single day by bringing the orders directly into the same system. Previously, we had to create most of the EDIs manually, but now we can ship far more packages each day since EDI for all carriers is generated at the touch of a button."
Collaboration with Ongoing: "Very good! Our contact person has helped us with all the customizations and challenges that arose. He’s been available around the clock and has always been very quick to respond to us."
Onboarding process: "The onboarding with our webshop clients was quick, smooth, and easy. Our clients who use other systems and have very different routines did indeed cause a bit more headache for both us and Ongoing… But through good collaboration and creative solutions, much of this has also been sorted out."
Integrations: "Our customers use the vast majority of e-commerce platforms and accounting programs, so we have integrations with everything from WooCommerce and Shopify to Viskan, Tripletex, and our customers’ own in-house developed systems."
Contact: Ingvild FinvĂĄg, CEO