Company: Glimja
Industry: E-commerce offering a broad range of pure and organic products in food, dietary supplements, beauty, family and home.
Why did you choose Ongoing WMS? “When we were selecting a WMS, the user experience was decisive for us. Ongoing stood out through its user-friendliness and had exactly the functionality we needed for our e-commerce warehouse. What cemented our choice were the consistently positive references we received from other customers, along with Ongoing’s flexibility and technical competence, which gave us confidence in the future.”
How Ongoing WMS is used: “Ongoing WMS has become the hub of our warehouse operations. Our team uses the system for all daily warehouse management—from picking and packing to receiving and stocktaking. We also appreciate how smoothly we can compile customs documents directly in the system, and how well it supports our more specific processes such as handling products with short shelf-life and drop-ship deliveries. The statistics function also gives us valuable insight into our warehouse processes.”
Key advantages/benefits: "Although we don’t have hard data on cost savings, we see major efficiency gains. The system’s intuitiveness lets our warehouse team quickly get an overview of the situation and handle many tasks independently. The statistics in Ongoing help us make informed decisions and continuously optimise our processes.”
Collaboration with Ongoing: “Our relationship with Ongoing has worked excellently. We always get quick answers to our questions, and even though we’ve changed account manager several times on our journey, each handover has been seamless. That shows an organisation that takes care of its customers.”
Onboarding: “The onboarding process exceeded our expectations. Ongoing showed great commitment to getting our integrations in place and kept the entire schedule. The walkthroughs for our team were educational and well-planned, which meant we got up and running quickly and safely.”
Integrations: “We have integrated Ongoing with our core systems—Shoplab for e-commerce, our Packsize packing machine for optimised packaging, and Skrym for freight management. These integrations create a smooth workflow throughout the chain.”
Contact person: Moon Van Der Meide, CEO