Company: UKMEDI
Description of your business: "We sell medical supplies to a mixture of B2B and B2C customers. Our specialty is small, fast orders. Where we fit in is the NHS, private hospitals or dentists. When they run out of something, they want it fast and accurate. That’s our thing."
Why did you choose Ongoing WMS? "It was the flexibility. Being able to do things in the order that we wanted to do them. That really is it, it’s about not being forced to work in a particular way, which has given us efficiency gains."
How is Ongoing WMS used in your company? "Pick, pack, dispatch. Typically we pick orders in a picking cart and have a separate packing area. Android handheld devices during picking and Windows machines for dispatch. We usually use the android devices for goods in, but it’s nice being able to do it on a desktop as well. Having that option to run the scanning interface in a Windows machine is pretty neat."
Key benefits: "The efficiency savings of pick 42% faster, pack 66% faster. And they come from the flexibility being able to change the allocation algorithms. Previously we were forced to always pick by First In First Out (FIFO) principle. For packing it has been to be able to remove the steps we don’t want to take, and include steps that we do want to take. That has made such a difference! The flexibility with the open API has been very useful as well. We are building on this and plan to include automation equipment."
Collaboration with Ongoing: "Fantastic! Having access to someone who not only knows what to do, but who also does it, is amazing. If I have the price for a change and can figure out how much money that can save me, I can make a decision on whether to do it or not. I don’t know of any other WMS that will change something for a cost at all, you are just hoping that they will do it for everybody."
Onboarding process: "Very good. We were live within a month, probably three weeks."
Integrations: "Shopify, EasyPost, Sendcloud and Inventory Planner."
Additional comments: "All positive. The issues that we have with Ongoing are so small. For every WMS I have used before there has always been something that has been really annoying and with Ongoing it has just been small changes. With Ongoing it has been a completely different experience. I don’t feel like I want to go anywhere else, which is a big thing for us."
Contact: Robbie Gleeson, Founder/CEO