Company: Maya Delorez, Sweden
Business: Equestrian clothing via eCommerce
Why Ongoing WMS?: "It was the right time for us to acquire a proper system where we
could have an overview of our entire warehouse and the logistics. We wanted a
smooth and simple system and felt that Ongoing could meet our requirements
and wishes.
Before the implementation of Ongoing, we conducted all processes
manually. Order packing was based on printed paper packing slips, and we ourselves
looked for boxes in the warehouse. Warehouse management involved manual
handling of inventory balances, and each shipping label was printed
individually."
How the Product is Used: "We use it daily for all our warehouse
management, which primarily includes packing orders, handling deliveries,
returns, and inventory. We have implemented Centra and nShift, and the different systems work
excellently together. We rarely encounter any problems, but if we do, they are
quickly resolved. This applies to the entire process, from placing an order on our website to printing the shipping label. The smooth flow via the
integrations allows us to handle each step efficiently and without
problems."
The Biggest Advantages/Benefits: "The biggest advantage is that all our
information is gathered in one place, which increases accessibility and saves
time. Automation of processes reduces the risk of errors. In addition, the
overall controllability to quickly identify and resolve problems as well as to
make informed decisions based on real-time data."
Collaboration with Ongoing: "We have experienced the collaboration as
smooth with quick and efficient solutions. There are never any problems,
and the communication is straightforward and clear."
Additional Comments: "Ongoing has fantastic features that make all handling processes
simpler and more efficient. In particular, our warehouse and logistics
management has significantly improved with this system."
Contact: Maja Törnblom, Warehouse & Logistics Managent