Company: Blue Water Shipping
Business: 3PL
Why Ongoing WMS?: “We were looking for a solution to
replace our current WMS, and with both the complexity of our business and the
need for flexibility we have spent a lot of time, to find a provider that could
support this.
After testing all the relevant scenarios, we found that
Ongoing WMS could support almost all of them and could be customized to fit the
business needs. After the implementation in Denmark, we had a business case in
Australia. Discussing this with Ongoing, setting up tests for the specific
business needs, Ongoing successfully amended the system to fit the different
kinds of operation. It showed proof of concept also outside Europe. This led to
a lot of our other warehouses requesting similar solutions, and each time
Ongoing successfully delivered a satisfactory solution to our users.”
How the product is used: "We handle all sorts of goods at our warehouses, including e-commerce, retail, project cargo, foodstuff, and electronics. Each has its
own specific requirements and needs to be handled in different ways.
In IT, we support the
business by fixing daily operational issues, such as printers not working,
setting up integrations, setting up scanners, etc. We keep getting new requirements from the business, to solve
complex logistics requirements from the customers, and in closed dialog with
Ongoing finding solutions to solve this. We keep evolving the platform to both
optimize the business and add new warehouses to the platform around the
world. To be able to support our customers' full supply chain, we
have connected all our Ongoing WMS’ to our own platform allowing the customers
to see their goods from when they left the warehouse to the final destination no
matter the carrier or destination.
In operations, Ongoing WMS has greatly improved our
warehouse operations, boosting efficiency and adaptability. With its effective
features, our team can accurately manage inventory, optimize space, and
streamline both inbound and outbound processes. The system's flexibility and
quick adaptability allow us to swiftly respond to customer needs, whether
catering to large-scale e-commerce or specialized project cargo, all while
maintaining an intuitive interface for smooth operation."
The greatest advantages/benefits: "The biggest benefit I
see is definitely ready-made Integrations and well-documented APIs,
flexibility, and a strong support from Ongoing to solve our business needs. We
have also implemented a lot of operational saving solutions including batch
picking and VLM’s. We now handle 10 times more orders than we did before we
implemented Ongoing WMS in 2020 and only adjusted our workforce slightly.
Ongoing WMS allows us to support all our customers' needs. We do
full-scale integrations with global customers, allowing them to only work in
their own ERP system getting all live data directly from Ongoing WMS. Whenever
something is received at the warehouse, their system is immediately updated
with the information. Other customers need a quick and simple solution, and
with the customer user interface in Ongoing WMS, this will allow customers who
don’t need or don’t want to invest in an integration, to still have the same
benefits."
The Onboarding Process: "We started testing Ongoing WMS on one of our biggest
warehouses in Denmark, implementing a few customers to make sure that the system would fulfill all our requirements. After a few months of testing,
we could already see the benefit of the system and started a global roll-out.
Soon after we started the global roll-out, and with the help
of Ongoing, we were able to tailor each location’s WMS to fit exactly their need. We are
now live in more than 20 locations worldwide including Europe, Australia, the US,
Greenland, and Asia."
Collaboration with Ongoing: "We have benefited greatly from the excellent service of Ongoing's software engineers, who both understand the business and how to solve complex requirements from our customers. You always get a quick response with relevant help and information if you ask."
Additional Comments: "Blue Water Shipping is a complex company, and we
always have the customer in focus. Ongoing have enabled us to fulfill that
strategy towards our 3PL customers. The implementation of Ongoing WMS was one of the fastest
implementations of an IT platform in Blue Water Shipping, and has been an
absolute success!"
Contact: Daniel Mortensen, WMS Frontend Specialist & Mathias Lind, Logistics Manager